AI for Call Center Customer Support Professionals: Communication Skills
-- viewing nowAI for Call Center Customer Support Professionals is a comprehensive guide designed to enhance communication skills in the age of artificial intelligence. With the rise of AI-powered chatbots and virtual assistants, customer support professionals must adapt to new technologies and maintain effective communication with customers.
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• Effective Listening in AI Customer Support: Understanding customer needs and concerns is crucial in providing excellent support. This unit will focus on active listening skills, helping AI professionals to effectively communicate with customers and provide appropriate solutions.
• Clear and Concise Communication: AI professionals must be able to communicate complex ideas in a simple and concise manner. This unit will cover best practices for clear communication, including the use of simple language, avoiding jargon, and providing concise responses.
• Empathy and Emotional Intelligence: This unit will explore the importance of empathy and emotional intelligence in AI customer support. Professionals will learn how to recognize and respond to customer emotions, creating a positive customer experience.
• Handling Difficult Situations: AI professionals must be prepared to handle difficult situations, including angry or upset customers. This unit will cover best practices for de-escalating tense situations, resolving customer complaints, and maintaining a professional demeanor.
• Cultural Sensitivity and Awareness: This unit will cover the importance of cultural sensitivity and awareness in AI customer support. Professionals will learn how to recognize and respond to cultural differences, creating a positive and inclusive customer experience.
• Nonverbal Communication: Nonverbal communication is an essential part of effective communication. This unit will cover best practices for using nonverbal communication in AI customer support, including facial expressions, body language, and tone of voice.
• Active Problem Solving: AI professionals must be able to actively solve customer problems, providing effective solutions in a timely manner. This unit will cover best practices for active problem-solving, including identifying customer needs, evaluating potential solutions, and implementing effective resolutions.
• Feedback and Continuous Improvement: This unit will explore the importance of feedback and continuous improvement in AI customer support. Professionals will learn how to solicit feedback from customers, evaluate their own performance, and make improvements to their communication skills.
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Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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