Postgraduate Certificate in AI Chatbots for Customer Engagement
-- viewing nowAI Chatbots are revolutionizing customer engagement, and this Postgraduate Certificate is designed to equip professionals with the skills to harness their potential. Developed for business professionals and marketing specialists, this program focuses on the application of AI Chatbots in customer service, sales, and support.
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Course details
• Unit 1: Introduction to AI Chatbots – AI, machine learning, natural language processing, and chatbot basics.
• Unit 2: Designing AI Chatbots for Customer Engagement – understanding user needs, designing conversational UIs, and implementing customer support workflows.
• Unit 3: AI Chatbot Development – programming chatbots using popular platforms like Dialogflow, Microsoft Bot Framework, and Rasa.
• Unit 4: Advanced AI Chatbot Techniques – sentiment analysis, text classification, and deep learning for chatbot optimization.
• Unit 5: Integrating AI Chatbots with CRM & Business Systems – connecting chatbots to databases, APIs, and customer databases.
• Unit 6: AI Chatbot Analytics – monitoring and improving chatbot performance using analytics tools and techniques.
• Unit 7: Ethics, Legal, and Privacy Considerations for AI Chatbots – understanding ethical, legal, and privacy considerations in AI chatbot development.
• Unit 8: Best Practices for AI Chatbot Deployment – testing, deployment, and scaling AI chatbots for customer engagement.
• Unit 9: Case Studies in AI Chatbots for Customer Engagement – real-world examples of successful AI chatbot implementations.
• Unit 10: Future of AI Chatbots – emerging trends and opportunities in AI chatbots for customer engagement.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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