Postgraduate Certificate in AI Customer Support Systems
-- viewing nowArtificial Intelligence is revolutionizing customer support systems, and this Postgraduate Certificate is designed to equip professionals with the skills to harness its power. Developed for business professionals and customer support specialists, this program focuses on the application of AI in customer service, including chatbots, voice assistants, and predictive analytics.
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Course details
• Artificial Intelligence Fundamentals
• Machine Learning and Deep Learning
• Natural Language Processing and Understanding
• AI Customer Support System Architecture
• Designing Chatbots and Virtual Assistants
• Advanced NLP Techniques for Customer Support
• AI Ethics and Bias in Customer Support
• AI Customer Support System Evaluation and Optimization
• Implementing and Managing AI Customer Support Systems
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Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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