Postgraduate Certificate in AI Customer Support Automation
-- viewing nowArtificial Intelligence is revolutionizing the customer support landscape with AI Customer Support Automation. This postgraduate certificate program equips professionals with the skills to design, develop, and implement AI-powered chatbots and virtual assistants.
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Course details
• Fundamentals of AI and Machine Learning: Understanding the basics of artificial intelligence and machine learning algorithms is crucial for developing and implementing AI-powered customer support systems.
• Natural Language Processing (NLP) and Understanding (NLU): NLP and NLU techniques enable AI systems to comprehend, interpret, and generate human language, which is essential for effective customer support automation.
• Chatbot and Virtual Assistant Development: This unit covers the design and development of AI-powered chatbots and virtual assistants for customer support, including integration with existing systems and platforms.
• AI Ethics and Bias in Customer Support: Examining the ethical considerations and potential biases in AI customer support automation, ensuring responsible and inclusive solutions.
• AI Analytics and Performance Metrics: Understanding how to monitor, analyze, and improve AI-driven customer support systems using performance metrics and data analytics tools.
• Integrating AI with Human-led Customer Support: Balancing the use of AI and human intervention for optimal customer support, addressing the limitations of AI and maintaining the human touch.
• AI Customer Support Automation Case Studies: Studying real-world examples and best practices in AI customer support automation to inform and inspire the development of new solutions.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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