Postgraduate Certificate in AI Chatbots for Improved Customer Engagement
-- viewing nowAI Chatbots are revolutionizing customer engagement, and this Postgraduate Certificate is designed to equip professionals with the skills to harness their potential. Developed for business professionals and marketing specialists, this program focuses on the application of AI Chatbots in improving customer experience and driving business growth.
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Course details
• Introduction to AI Chatbots – Understanding the basics of AI chatbots, their history, and significance in customer engagement.
• AI Chatbot Architecture – Exploring the key components and design principles of AI chatbots.
• Natural Language Processing (NLP) for AI Chatbots – Learning about NLP techniques and tools used in AI chatbot development.
• Machine Learning and AI Chatbots – Understanding the role of machine learning in AI chatbots and its applications.
• Building an AI Chatbot – Hands-on experience in creating AI chatbots using various platforms and tools.
• AI Chatbot Testing and Optimization – Strategies for testing and optimizing AI chatbots for better customer engagement.
• Ethics and AI Chatbots – Examining ethical considerations in AI chatbot development and deployment.
• AI Chatbot Use Cases – Exploring real-world examples and case studies of AI chatbots in customer engagement.
• Future of AI Chatbots – Understanding emerging trends and future developments in AI chatbots.
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Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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